Privacy Policy
Introduction
Karmic Journeys (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or plan a journey with us, how we use it, and the choices you have.
By using our website or getting in touch with us, you agree to the practices described in this policy.
What we collect
We collect information you provide directly to us, and some information automatically when you use our website.
Information you give us
- Your name and contact details (email, phone number)
- Details about your travel plans, preferences, and interests
- Any information you share when you enquire, book, or correspond with us
- Payment and billing details, where relevant, to process a booking
Information we collect automatically
- Basic technical data such as your IP address, browser type, and device
- How you use our website, collected through cookies and similar technologies
How we use it
We use your information to:
- Respond to your enquiries and plan your journey
- Arrange and manage your bookings and travel arrangements
- Communicate with you about your trip and our services
- Improve our website and the service we provide
- Send you occasional updates or stories, where you've chosen to receive them
- Meet our legal and regulatory obligations
Sharing your information
To arrange your journey, we may need to share relevant details with the partners who deliver it — such as hotels, transport providers, guides, and other suppliers. We only share what is necessary to make your trip happen.
We may also share information with service providers who help us run our business (for example, payment processors or email tools), and where required by law. We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to help it function, to understand how visitors use it, and to improve your experience. You can control cookies through your browser settings. Disabling some cookies may affect how the website works.
Data security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
- Access the information we hold about you
- Ask us to correct or update it
- Ask us to delete it
- Object to or restrict how we use it
- Withdraw consent, where we rely on it
To exercise any of these rights, please get in touch.
How long we keep data
We keep your information only for as long as we need it — to provide our services, to meet our legal obligations, and to resolve any disputes. When we no longer need it, we take steps to delete or anonymise it.
Changes to this policy
We may update this policy from time to time. When we do, we'll revise the “last updated” date at the top of this page. We encourage you to review it periodically.
Contact us
If you have any questions about this policy or how we handle your information, please contact us at [email protected].